Shipping & Returns 

All our items are shipped within 1-2 business days from the day the order was placed. We offer free shipping in the Netherlands over an order of 49,95 euro. We accept orders from The Netherlands, Germany and Belgium. We ship with PostNL and DHL For You by using the online platform Myparcel. All shipping and return information like track and trace, will be sent from us by using the online portal from Myparcel.nl.

We will only send a product after a payment is cleared. We aim to ship all orders as soon as we can, but we are a small brand. All delivery days are estimated. We are not responsible for delays caused by PostNL or DHL for you.  If we cannot ship within 1 or 2 business days due to unforseen circumstances we will contact you as soon as possible.

By ordering from our website, you agree to our terms and conditions. So read them carefully before you order.

Scroll down for more information on delivery, costs of shipping and returns per country.

How to return your order?

Earrings cannot be returned due to hygiene reasons unless faulty. You can return your other order within 14 days when our conditions are met by using the online return portal from Myparcel.nl. All the necessary information will be sent through e-mail when you order is shipped. After requesting a return through the online portal from Myparcel, you can drop off your return order at a designated location. Here the return label will be printed for you at the drop-off location.

Return costs will not be reimbursed. So please check our size chart carefully before you order. You can always contact us with questions regarding fit and sizing through our contact form or e-mail us a [email protected]. 

We advice to use the online portal, but if the online portal does not work or if you need help you can contact us and request a return form at [email protected]

Do you have a complaint about the items you have received? Read our Complaint section from our Terms and Conditions. Please contact us [email protected] and we will help you!

Conditions for Returns

• Returns and exchanges take place within 14 days after purchase upon presentation of the original invoice and the return form or through the online return portal from Myparcel.nl. We will not accept returns when we are not first informed of a return through e-mail or the online portal.
• the product is returned in the original packaging or with the original (price) tags still attached to it 

• the product has not been used.
• Discounted items and custom made items or specially adapted articles for the customer cannot be exchanged nor returned.
• We remain the right to refuse the returned items, when worn, damaged or incomplete.
• To request an exchange for another item, please email to: [email protected]
  All exchange requests will be subject to availability. We will process an exchange only when contacted through e-mail and when the return package is received by Kasabada Studio.

1. Refunds will be made within 10 working days of receipt and inspection.
2. Shipping costs are non-refundable.
3. Return costs will not be reimbursed. The costs and responsibility of the return are your responsibility unless the condition of your purchase has deteriorated or damaged through no fault of your own. The costs for returning the complete order will be borne by the consumer.  
4. Kasabada Studio can only transfer the refund to the account with which the original payment was made.
5. You can return the package to:

Kasabada Studio
Van Diemenstraat 77
7535AL Enschede/The Netherlands

We currently ship to The Netherlands, Belgium and Germany. Do you want to order from somewhere else in the world? Contact us at [email protected] and we will try to find a possible solution. Please be aware that shipping costs, additional fees, expenses, charges and customs for worldwide and international shipping will be paid by the customer. 

Shipping & return costs  Netherlands

Shipping costs are free over orders of €49,95. Return costs are €6,95
Estimated delivery 1-2 business days after shipping.

*All orders over €49.95 qualify for free shipping using the cheapest shipping method available.

Shipping & return costs Belgium

Shipping costs are €9,95 on all orders. Return costs are €9,95
Estimated delivery 1-2 business days after shipping.

*All orders from Belgium over €75,00 qualify for free shipping using the cheapest shipping method available.

Shipping & return costs Germany

Shipping costs are €9,95 on all orders. Return costs: €18,-
Estimated delivery 2-3 business days after shipping.

*All orders from Germany over €75,00 qualify for free shipping using the cheapest shipping method available.